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FAQ

What star rating is the motel?

Parkville Place Apartments is 3 star rated by AAA Tourism.

How far is the hotel from the airport?

Parkville Place Apartments is located 19km from Tullamarine which is Melbourne’s International Airport

How to get from the airport to our motel?

A regular taxi will cost approximately $40, a maxi taxi for more than 4 passengers will cost approximately $50. Star Bus will be able to drop you off at our door for around $20 per person but will need to be booked in advance – www.starbus.net.au. Public transport will require you to get the Skybus – www.skybus.com.au, into the city then a tram from the city to out motel, tram number 19 on Elizabeth Street, and get off the tram at stop 19.

Security and Safety?

The building is secure with key cards required to access the building. The building is monitored by CCTV security footage. Each apartment has a safety deposit box for your valuables.

What time is check in and check out?

Check in time is 2:00pm
Check out time is 10:00am

What if I arrive at the hotel before check in time?

Requests for early check in can be made, but they cannot be guaranteed.
If you arrive early please register with Reception. You may store your bags in our luggage room if your room is not yet available. When the room becomes available, you can access the room.

What if I want a late check out?

If you would like to check out later than 10am, please advise the receptionist on duty. The rate for day use is subject to availability and is charged at $20 per hour.

Do you have luggage storage?

We do offer secure luggage storage for early arrivals. Luggage storage is also available on the day of departure.

What method of payment do you accept?

We accept Australian currency cash, Visa Card, MasterCard, Amex and Eftpos. Amex is subject to a 3% surcharge.

What is the motels cancellation policy?

72 hours notice is required for cancellations and $25 cancellation fee will be charged.

Are sightseeing tours and activities available?

There are a range of sightseeing tours from Melbourne. Brochures are available from reception and staff can book them for you. There is motel pick-up for most tours.

How much do baby cots cost?

Our cots are suitable for infants under 12 months old and are at no extra cost.

Is it hard to get a taxi from the motel?

No, the receptionist has a direct line to the taxi company.

How far away from the main city area is the motel?

Parkville Place Apartments is a 10 minute tram ride into the CBD.

Does the motel have car parking?

The motel has onsite car parking which is free of charge.